Contact FireWall Customer Support

We’re always working on improving our app and making sure our users have the best experience possible. If you run into any issues while using FireWall or have a suggestion for improvement, don’t hesitate to send us a message! :)
Email Us - [email protected]

The rule is not activated.

By default, when you successfully create a rule, it is activated. (only the first created rule is auto activated). Please click on the toggle button to activate it.

Loading time

Our server is placed in US, therefore, there might be a delay in loading time for users who are far from US.

You set some running configuration

The rule might not run because you have set some configurations that stop the rule in some specific cases, such as: block only page, block only desktop/mobile, country filter, source filter, schedule run.
Please re-check the rule configuration to see whether there are some limit options enabled.

You have multiple rules on the same page

You can have multiple rules on the same page and they can conflict with each other.
However, if there are more than one rule which is set to appear on the same page, only the first created rule will run.

You use more than one app to create a rule

There might have a conflict between apps with the same function.
So if you are using different apps to create rules, we recommend using only one at a time.

Others

If you have checked all the above causes and tried all solutions, but FireWall is still not run on your store; you can reach out to our support team at [email protected]. We will answer your ticket as soon as possible.

The App use Script Manager to integrate the JavaScript into your storefront. The app does not create, edit or delete any item in your store. After Uninstalling the app, Script automaticaly will remove from your storefront.

The App store all your uploaded images into our server. We removing all filese when you uninstalling the app.

Yes you can.
Change background image, colors, texts, fonts, contact information etc.